Domsil Care and Support is a family run organisation providing support for people who cannot wholly look after themselves. We provide our service in your own home, at times convenient to you and according to your wishes. We have sound principles for the way we run our service.
We aim to deliver a high standard of care for all service users ensuring all needs, rights and choices of the service user are met to the highest satisfaction. Our care team receive training to deliver a professional service. An on-going monitoring process is in place to check the changing needs of each of our clients.
Help and encouragement with dressing, washing and maintaining a dignified appearance, in a respectful and considerate way.
Making sure our clients are happy and safe in their surroundings by taking care of daily tasks they may find difficult, such as tidying and cleaning.
According to the needs of our clients, we can either accompany on a shopping trip or carry out shopping to instructions.
Helping clients prepare a meal or preparing their favourite meal for them, helps to create a sense of belonging and friendship.
We encourage our clients to take as much responsibility as possible for their health and part of this involves ensuring medication is taken as directed.
Companionship os one of the most important services we offer to our clients. It promotes the feeling of belonging and feeling valued.
Night time can be difficult for the elderly and we aim to make this a less challenging and more comfortable time by being there as and when we're needed.
Ensuring that the regular activities in which our clients are involved, are maintained and encouraged is a role that our carers consider to be vital.
The aim of good quality homecare must always be to promote a way of life for clients that permits them to enjoy their lives as fully as they are able.
We recognise that for most service users the most important people in our organisation are the care and support workers with whom service users will have regular contact. We take great care in recruiting, training, and supervising our staff.
Our staff have a wide range of qualifications, including, but not limited to:
The aim of good quality homecare must always be to promote a way of life for service users which permits them to enjoy, to the greatest possible extent, their rights as individual human beings.
Client privacy is paramount and we have policies in place to ensure our care team act with sensitivity and on an 'invite' basis - we will not enter areas of a property without express permission.
The dignity of our clients is forefront in our minds and we will ensure each individual is comfortable with the carer in terms of gender and personality, especially when it comes to tasks such as dressing or bathing.
We aim to maximise our service users’ independence by encouraging responsibility in health care and medication as well as personal care and decision making, as fully as possible based on each client's individual capabilities.
Ensuring our clients are secure and free from harm by making sure care is tactfully at hand while their environment is free from unnecessary sources of danger.
It's important that we uphold the rights of each of our clients to be able to take part in activities related to leisure or social involvement. This includes the right to choose, without sticking to rigid patterns of daily routines. Each of our clients is a treasured individual and their eccentricities and personal preferences will be fully respected.
The diversity of our clients in terms of gender, religion and ethnicity is fully respected by our carers. Our carers are trained to understand that we are all different and that these differences are what makes our society so diverse an understanding.
We aim to provide personal care and support in ways which have positive outcomes for our clients, and promote their active participation.
We aim to provide for each person in our care a package of care that contributes to his or her overall personal and healthcare needs and preferences. We will co-operate with other services and professionals to help to maximise each client's independence and to ensure as fully as possible the client's maximum participation in the community.
We examine our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our clients and their friends and relatives.
Before we provide services, we ensure that a potential client's needs and preferences are thoroughly assessed. We aim to ensure that the care we provide meets the assessed needs of each person, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.
We are whole-heartedly committed to providing top quality services and to continuous improvement in the level of the care we offer.
Standards for our managers and staff are based on the most recent statutory guidelines and training standards for the health and social care sector.