Our Care Team
We recognise that for most service users the most important people in our organisation are the care and support workers with whom service users will have regular contact. We take great care in recruiting, training, and supervising our staff.
Our staff have a wide range of qualifications, including, but not limited to:
- NVQ levels 2 and 3 in Health & Social Care
- Manual Handling
- Health and Safety
- Emergency First Aid
- Food Hygiene
- Infection Control
- Fire Safety
- Safe Administration of Medication
- Dementia Awareness
Supporting and Upholding the Rights and Wishes of Our Clients
The aim of good quality homecare must always be to promote a way of life for service users which permits them to enjoy, to the greatest possible extent, their rights as individual human beings.
Client privacy is paramount and we have policies in place to ensure our care team act with sensitivity and on an 'invite' basis - we will not enter areas of a property without express permission.
The dignity of our clients is forefront in our minds and we will ensure each individual is comfortable with the carer in terms of gender and personality, especially when it comes to tasks such as dressing or bathing.
We aim to maximise our service users’ independence by encouraging responsibility in health care and medication as well as personal care and decision making, as fully as possible based on each client's individual capabilities.
Ensuring our clients are secure and free from harm by making sure care is tactfully at hand while their environment is free from unnecessary sources of danger.
It's important that we uphold the rights of each of our clients to be able to take part in activities related to leisure or social involvement. This includes the right to choose, without sticking to rigid patterns of daily routines. Each of our clients is a treasured individual and their eccentricities and personal preferences will be fully respected.
The diversity of our clients in terms of gender, religion and ethnicity is fully respected by our carers. Our carers are trained to understand that we are all different and that these differences are what makes our society so diverse an understanding.
