Our supported living services assist those with particular needs to maintain as much independence as possible with the back up of physical and mental support form our qualified carers
We help those in our care to manage for themselves where possible with such things as healthcare, medication, personal care, meals and social activities. For each person we will, alongside them and their relatives, produce a regularly updated care plan to ensure the fullest of participation in daily events and planning for the future.
We treat those in our care with the sort of respect which reinforces personhood and individual characteristics, addressing them and introducing them to others in their preferred style, responding to specific cultural demands and requirements, and aiming to maintain relationships which are warm and trusting but appropriate to the relationship of worker to client.
Help and encouragement with dressing, washing and maintaining a dignified appearance, in a respectful and considerate way.
Making sure our clients are happy and safe in their surroundings by taking care of daily tasks they may find difficult, such as tidying and cleaning.
According to the needs of our clients, we can either accompany on a shopping trip or carry out shopping to instructions.
Helping clients prepare a meal or preparing their favourite meal for them, helps to create a sense of belonging and friendship.
We encourage our clients to take as much responsibility as possible for their health and part of this involves ensuring medication is taken as directed.
Companionship os one of the most important services we offer to our clients. It promotes the feeling of belonging and feeling valued.
Night time can be difficult for the elderly and we aim to make this a less challenging and more comfortable time by being there as and when we're needed.
Ensuring that the regular activities in which our clients are involved, are maintained and encouraged is a role that our carers consider to be vital.
The aim of good quality homecare must always be to promote a way of life for clients that permits them to enjoy their lives as fully as they are able.
We aim to provide personal care and support in ways which have positive outcomes for our clients, and promote their active participation.
We aim to provide for each person in our care a package of care that contributes to his or her overall personal and healthcare needs and preferences. We will co-operate with other services and professionals to help to maximise each client's independence and to ensure as fully as possible the client's maximum participation in the community.
We examine our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our clients and their friends and relatives.
Before we provide services, we ensure that a potential client's needs and preferences are thoroughly assessed. We aim to ensure that the care we provide meets the assessed needs of each person, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.
We are whole-heartedly committed to providing top quality services and to continuous improvement in the level of the care we offer.
Standards for our managers and staff are based on the most recent statutory guidelines and training standards for the health and social care sector.