Our home care helps reduce loneliness and promote companionship whilst supporting clients to maintain the highest level of independence at any given time, in their own home.
We provide support for people who cannot wholly look after themselves. We provide our service in your own home, at times convenient to you, and in ways you find most agreeable. We have sound principles for the way we run our service. Central to these is our belief that the rights of service users are paramount.
Privacy and the maintenance of dignity are at the forefront of our service ethos. The rights and choices of our clients are met to the highest level of satisfaction. All our team receive training to deliver a professional service. An on-going monitoring process is in place to check the changing needs of clients.
Help and encouragement with dressing, washing and maintaining a dignified appearance, in a respectful and considerate way.
Making sure our clients are happy and safe in their surroundings by taking care of daily tasks they may find difficult, such as tidying and cleaning.
According to the needs of our clients, we can either accompany on a shopping trip or carry out shopping to instructions.
Helping clients prepare a meal or preparing their favourite meal for them, helps to create a sense of belonging and friendship.
We encourage our clients to take as much responsibility as possible for their health and part of this involves ensuring medication is taken as directed.
Companionship os one of the most important services we offer to our clients. It promotes the feeling of belonging and feeling valued.
Night time can be difficult for the elderly and we aim to make this a less challenging and more comfortable time by being there as and when we're needed.
Ensuring that the regular activities in which our clients are involved, are maintained and encouraged is a role that our carers consider to be vital.
The aim of good quality homecare must always be to promote a way of life for clients that permits them to enjoy their lives as fully as they are able.
We aim to provide personal care and support in ways which have positive outcomes for our clients, and promote their active participation.
We aim to provide for each person in our care a package of care that contributes to his or her overall personal and healthcare needs and preferences. We will co-operate with other services and professionals to help to maximise each client's independence and to ensure as fully as possible the client's maximum participation in the community.
We examine our operations constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome feedback from our clients and their friends and relatives.
Before we provide services, we ensure that a potential client's needs and preferences are thoroughly assessed. We aim to ensure that the care we provide meets the assessed needs of each person, that needs are re-assessed as frequently as necessary, and that the care and support provided have the flexibility to respond to changing needs or requirements.
We are whole-heartedly committed to providing top quality services and to continuous improvement in the level of the care we offer.
Standards for our managers and staff are based on the most recent statutory guidelines and training standards for the health and social care sector.